This privacy policy explains how Tiny Travellers ("we", "us") collects, uses and protects your personal data when you use our website. We are the data controller for this information and we handle it in line with the Data Protection (Jersey) Law 2018.
Tiny Travellers is a business name registered with the Jersey Financial Services Commission (registration number 36673). Our registered office is Field Lodge, La Rue De Beuvelande, St. Martin, Jersey JE3 6EG.
If you have any questions about this policy, contact us at hello@tinytravellers.je.
Information we collect
Depending on how you use our website, we may collect:
- Technical data such as your IP address, browser type and approximate location, and any information you volunteer when you contact us.
- Contact details you provide through our forms, such as your name, email address, phone number and message.
- Order information, including your name, billing and delivery address, email, phone number and booking history.
- Booking details such as your rental dates, delivery and collection address, a safe place for delivery, your flight or ferry details if you give them, and any requirements you tell us about.
- Payment information, which is processed securely by our payment provider. We do not store full card details.
- Details of the customer account we create for you when you book (your name, email address, phone number and delivery address), so you can sign in to view and manage your rental.
- Statistics about how our website is used, produced by software on our own server that sets no cookies.
How we use your information
- To comply with our legal obligations and to protect our website against fraud and abuse. Lawful basis: legal obligation and legitimate interests.
- To respond to your enquiries. Lawful basis: our legitimate interests, or steps taken at your request before entering a contract.
- To process and fulfil your orders and bookings. Lawful basis: performance of a contract.
- To manage your customer account. Lawful basis: performance of a contract and legitimate interests.
- To understand and improve how our website is used, through visitor statistics that set no cookies and are not used to identify you. Lawful basis: our legitimate interests.
Sharing your information
We only share personal data where necessary, with organisations that process it on our behalf under appropriate agreements. We never sell your personal data. We may share data with:
- Our payment provider, SumUp Payments Limited, which handles your card payment. Your card details are entered directly with SumUp and never reach our servers.
- Brevo (Sendinblue SAS), which sends our booking confirmations, delivery and collection reminders and enquiry emails on our behalf.
- Our website host, Rocket.net, and Cloudflare, which protects the site from malicious traffic.
We do not use any advertising or third-party analytics companies. Our visitor statistics are produced by software running on our own website and stay there.
Cookies
We only use cookies that are strictly necessary for the website to work, such as keeping your basket together and remembering the rental dates you have chosen. If we ever add optional cookies, we will ask for your consent first. For details of the cookies we use, see our Cookies Policy.
International data transfers
Some of our providers are based outside of the Channel Islands and the rest of the UK (for example in the United States). Where personal data is transferred abroad, we rely on appropriate safeguards such as adequacy decisions, the UK International Data Transfer Agreement, or standard contractual clauses.
How long we keep your information
- Enquiry and contact records: typically up to 2 years after our last contact.
- Order, booking and transaction records: for as long as required by law (for example, 6 years for tax purposes).
Your rights
You have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate data.
- Ask us to erase your data, or restrict how we use it.
- Object to processing, or ask for your data to be ported to another provider.
- Withdraw your consent at any time, where we rely on consent.
Security
We use appropriate technical and organisational measures to keep your personal data secure, and we review these regularly.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.
How to contact us and complaints
If you have any concerns about how we handle your personal data, please contact us at hello@tinytravellers.je or write to us at Field Lodge, La Rue De Beuvelande, St. Martin, Jersey JE3 6EG. You also have the right to complain to the Jersey Office of the Information Commissioner (JOIC): https://jerseyoic.org/.