Tiny Travellers
Terms & Conditions of Hire
Effective Date: 23/09/2026
Welcome to Tiny Travellers. We are committed to providing clean, safe and well-maintained baby and toddler equipment to help make travelling with little ones easier.
By placing a booking with Tiny Travellers, you confirm that you have read, understood and agree to these Terms & Conditions of Hire.
1. About Tiny Travellers
Tiny Travellers provides baby and toddler equipment for short-term hire throughout Jersey, Channel Islands.
All equipment is thoroughly cleaned, sanitised, safety checked and inspected before every hire.
Our cleaning and preparation procedures are set out in our Cleaning Policy and include the use of appropriate cleaning methods and products, including Dew cleaning and sanitising products where suitable for the equipment.
All equipment is cleaned and maintained in accordance with the manufacturer’s care, cleaning and safety instructions.
2. Minimum Hire Period
- The minimum hire period is 2 days.
- Hire charges apply from the agreed delivery date until the agreed collection date.
- The agreed hire period will be confirmed as part of your booking.
3. Bookings & Payment
- All bookings are subject to availability.
- Full payment is required before delivery unless otherwise agreed.
- A booking is confirmed once payment has been received.
- Tiny Travellers reserves the right to refuse or cancel a booking where reasonably necessary.
If Tiny Travellers is unable to fulfil a confirmed booking due to circumstances within our control, we will offer either:
- A full refund; or
- A suitable alternative item of equivalent or greater value, where available and agreed with the customer.
4. Delivery & Collection
Tiny Travellers provides delivery and collection throughout Jersey.
Free delivery is available on bookings over £25.00.
Standard delivery and collection takes place between 9:00am and 5:00pm on the agreed delivery and collection dates.
If you require a designated delivery or collection time, please get in touch when making your booking. We will always do our best to accommodate specific time requests, subject to availability.
Customers agree to:
- Provide accurate delivery and collection details.
- Ensure someone is available to receive the equipment unless alternative arrangements have been agreed.
- Ensure equipment is accessible and available for collection at the agreed time.
- Provide any necessary access instructions in advance.
If Tiny Travellers is unable to complete a delivery or collection because incorrect information has been provided, access is unavailable, or agreed arrangements have not been followed, additional delivery or collection charges may apply.
Any applicable delivery charges will be communicated to the customer before the booking is confirmed.
5. Airport Deliveries
For airport deliveries, customers must provide:
- Airline
- Flight number
- Arrival date
- Scheduled arrival time
- Mobile telephone number
Tiny Travellers will make every reasonable effort to monitor flight arrivals using the flight number provided and adjust delivery times where reasonably possible.
Customers are responsible for notifying Tiny Travellers of any changes to their travel plans as soon as possible.
Tiny Travellers cannot accept responsibility for delays caused by airlines, ferries, airports, road conditions or adverse weather.
6. Hotel & Holiday Accommodation Deliveries
Tiny Travellers is pleased to deliver to hotels, self-catering accommodation, holiday homes and Airbnb properties.
Customers are responsible for ensuring:
- Their accommodation provider agrees to accept delivery or provide access.
- Tiny Travellers has the correct accommodation name and address.
- Any room numbers, key safe codes or access instructions are provided before delivery where required.
If access cannot be gained because permission has not been arranged or access details are unavailable, Tiny Travellers will make every reasonable effort to rearrange delivery.
Additional delivery charges may apply where a second journey is required.
Tiny Travellers cannot be held responsible for delays caused by accommodation providers refusing access or being unavailable to receive equipment.
7. Equipment Set-Up
Tiny Travellers does not provide a complimentary set-up service as standard.
If a customer would like assistance with setting up selected equipment, this may be available by prior arrangement and subject to availability. Please contact Tiny Travellers before your booking to discuss your requirements.
For safety reasons, Tiny Travellers does not install or fit:
- Car seats
- Stair gates
- Bed rails
- Blackout blinds
- Equipment requiring attachment to walls, windows, furniture or vehicles
- Equipment requiring tools or permanent fixings
Where assistance with the assembly of suitable equipment has been agreed in advance, customers remain responsible for ensuring the equipment is used safely and in accordance with the manufacturer’s instructions.
Customers should not use equipment until they are satisfied that it has been correctly assembled and is suitable for their intended use.
8. Equipment Condition & Cleaning
Every item is thoroughly cleaned, sanitised, safety checked and inspected before every hire.
Cleaning methods and products are selected according to the individual item and the manufacturer’s care instructions.
Where appropriate, Tiny Travellers uses Dew cleaning and sanitising products, together with other suitable cleaning methods such as steam cleaning, spot cleaning and laundering.
Customers should inspect equipment upon delivery.
Any concerns regarding cleanliness, condition or damage should be reported to Tiny Travellers within 12 hours of delivery and, where reasonably possible, before the equipment is used.
If an issue is reported, Tiny Travellers will assess the concern and, where appropriate, arrange cleaning, repair or replacement.
9. Customer Responsibilities
Customers agree to:
- Use equipment only for its intended purpose.
- Follow all manufacturer instructions and safety guidance provided.
- Supervise children at all times.
- Take reasonable care of all hired equipment.
- Keep equipment reasonably clean and dry during the hire period.
- Return all equipment, accessories and components supplied.
- Report any fault, damage or safety concern to Tiny Travellers immediately.
- Stop using equipment if it appears damaged or unsafe.
Equipment must not be altered, modified, dismantled beyond normal intended use, or repaired by the customer.
10. Safety
Parents and carers remain responsible for supervising children at all times.
Customers must:
- Read and follow all safety guidance and manufacturer instructions.
- Ensure equipment is suitable for their child.
- Stop using equipment immediately if it appears damaged or unsafe.
- Contact Tiny Travellers immediately if equipment becomes damaged during the hire period.
Car Seats
Customers are responsible for ensuring:
- The car seat is suitable for their child.
- The car seat is appropriate for their vehicle.
- The car seat is correctly installed.
- Their child is correctly secured before every journey.
Tiny Travellers does not install car seats and cannot accept responsibility for incorrect installation or misuse.
If a hired car seat is involved in any vehicle accident, however minor, it must not be used again and Tiny Travellers must be notified immediately.
The car seat may need to be removed from service and replaced following an accident.
Stair Gates
Tiny Travellers supplies stair gates but does not install or fit them.
Customers are responsible for ensuring stair gates are correctly fitted, secure and suitable for the location before every use.
Bed Rails
Customers are responsible for ensuring bed rails are correctly fitted and secure before use and are used in accordance with the manufacturer’s instructions.
SwimBest Swim Vest
The SwimBest Swim Vest is a buoyancy aid and is not a life jacket.
It must only be used under constant, close adult supervision and must never be relied upon to prevent drowning.
11. Damage, Loss & Cleaning
No security deposit is required.
Customers remain responsible for hired equipment throughout the hire period.
Normal wear and tear is expected and will not be charged.
Customers may be responsible for reasonable costs resulting from:
- Lost or stolen equipment
- Broken or damaged items
- Missing accessories or components
- Cracked plastic
- Torn fabric
- Damage caused by misuse, negligence or failure to follow instructions
- Excessive staining
- Smoke damage
- Pet damage
- Equipment requiring specialist cleaning or treatment
Please return equipment in a reasonably clean condition.
There is no need to wash bedding or fitted sheets supplied by Tiny Travellers. We will take care of laundering these after collection.
Additional cleaning or specialist treatment charges may apply where equipment is returned with:
- Heavy staining
- Excessive food residue
- Mould
- Smoke odours
- Excessive sand or mud
- Bodily fluids requiring specialist cleaning
- Other contamination requiring treatment beyond our normal cleaning process
Outdoor equipment should be returned free from excessive mud, sand and salt water.
Where possible, customers should rinse beach equipment with fresh water before collection.
Where a charge is considered necessary, Tiny Travellers will provide photographs and details of the damage or cleaning required before requesting payment.
12. Late Returns
Late returns may affect other customer bookings.
Customers should ensure equipment is available for collection at the agreed time.
Where equipment is unavailable for collection and the delay results in additional hire time or prevents Tiny Travellers from fulfilling another booking, additional hire or related charges may apply.
13. Cancellations & Travel Disruption
Customer Cancellations
Our cancellation terms are:
- 5 or more days before the hire starts: 100% refund
- 2–4 days before the hire starts: 50% refund
- Less than 2 days before the hire starts: No refund
Any refund will be made using the original payment method where reasonably possible.
Flight & Ferry Delays
Tiny Travellers will make every reasonable effort to adjust delivery times where possible following flight or ferry delays.
Hire charges remain payable for the original booking period.
Where a delayed arrival results in a substantially changed delivery arrangement, Tiny Travellers will work with the customer to find a reasonable alternative where possible.
Severe Weather & Travel Disruption
Tiny Travellers is not responsible for delays or cancellations caused by circumstances beyond our reasonable control, including adverse weather, airline disruption, ferry disruption, industrial action, road closures or other significant travel disruption.
As equipment may have been reserved specifically for the customer’s booking, hire charges may remain payable.
At Tiny Travellers’ discretion, we may offer a credit towards a future booking, valid for up to 12 months, subject to availability.
14. Force Majeure
Tiny Travellers shall not be liable for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.
These may include severe weather, road closures, government restrictions, power outages, transport disruption, industrial action or other unforeseen circumstances.
Where possible, Tiny Travellers will communicate with customers and make reasonable efforts to provide an alternative arrangement.
15. Equipment Availability & Substitution
In exceptional circumstances, Tiny Travellers reserves the right to substitute hired equipment where the original product becomes unavailable due to damage, safety concerns, loss, maintenance requirements or other circumstances.
Where possible, the replacement item will be of equivalent or higher quality and suitability.
If a suitable replacement cannot be provided, Tiny Travellers will offer an appropriate alternative or refund for the affected item.
16. Liability
Tiny Travellers takes every reasonable care to ensure that equipment is clean, safe and well maintained before each hire.
Customers are responsible for following manufacturer instructions, safety guidance and the responsibilities set out in these Terms & Conditions.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would not be permitted by law.
17. Privacy
Tiny Travellers respects your privacy.
Personal information provided when making a booking may be used to:
- Process and manage your booking.
- Arrange delivery and collection.
- Contact you regarding your hire.
- Deal with queries, problems or incidents relating to your booking.
- Meet legal or regulatory requirements where applicable.
Personal information will not be sold to third parties.
Further information about how Tiny Travellers collects, uses and protects personal information can be found in our Privacy Policy.
18. Governing Law
These Terms & Conditions are governed by the laws of Jersey, Channel Islands.
Any disputes will be subject to the applicable courts and laws of Jersey, subject to any rights customers may have under applicable law.
Customer Agreement
By placing a booking with Tiny Travellers, you confirm that you:
- Have read and understood these Terms & Conditions.
- Agree to comply with these Terms & Conditions.
- Accept responsibility for the hired equipment throughout the hire period.
- Agree to pay reasonable repair, replacement or specialist cleaning costs where applicable.
- Will follow manufacturer instructions and safety guidance.
- Will supervise children at all times while using hired equipment.
- Will immediately report any damage, fault or safety concern to Tiny Travellers.
- Understand that Tiny Travellers does not install car seats, stair gates, bed rails or blackout blinds.
- Understand that hired equipment must be used only for its intended purpose.
Tiny Travellers – Little journeys, made easy.